Bilingual and Multilingual Job Vacancies

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German Speaking Customer Specialist
High Wycombe Up to £24,000 pa
Status Date Added Reference

Vacant 17/02/2020 C7HW
Company Profile:

Our client is a well-established organisation with operations throughout Europe and one of the fastest growing network in the world.

Responsibilities:

German Speaking Customer Specialist
Customer Service, Customer Advisor, Customer Care, Customer experience, Customer Relation, Coordination, Administration, Franchises, SLA, Export, Support, Fluent in German, Buckinghamshire.
Salary: Up to £24,000 pa depending on experience + Bonus + Excellent Benefits+ Parking on site
Location: High Wycombe, Buckinghamshire
At commutable distance by car from High Wycombe, Maidenhead, Slough, Watford, Hemel Hempstead, Oxford, Aylesbury, Reading, Buckinghamshire, Berkshire, London, Hertfordshire, Oxfordshire.
Ref: C7HW

Main duties:
To interact with customers and internal  world whilst providing outstanding customer service and support.

The Role:
- Respond to and resolve all customer enquiries within the SLAs (service level agreement)
- Follow the appropriate escalation route to ensure all enquiries are processed
- Maintain an excellent and professional customer service ethic at all time
- Prioritise enquiries, organise workflow to meet customer timeframes
- Correspond by phone and e-mail to answer customer enquiries and resolve complaints
- Oversee deliveries, make sure that they are on time and update the customers on delivery
  dates
- Keep customer profiles up to date on the system
- Perform administrative tasks

Candidate's Profile:

- Fluent in English and German (written and spoken) to mother tongue standard -
   ESSENTIAL

- Strong customer service skills – excellent telephone manner
- Empathic towards clients challenges and issues
- Ability to work in a fast paced environment
- Excellent communication skills (verbal and written)
- Ability to listen and work under pressure
- IT Skilled (Microsoft suite)

Salary:

Up to £24,000 pa depending on experience + Bonus+ Excellent Benefits+ Parking on site