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German Speaking Customer Specialist
High Wycombe Up to £24,000 pa
Status Date Added Reference

Vacant 17/02/2020 C7HW
Company Profile:

Our client is a well-established organisation with operations throughout Europe and one of the fastest growing network in the world.


German Speaking Customer Specialist
Customer Service, Customer Advisor, Customer Care, Customer experience, Customer Relation, Coordination, Administration, Franchises, SLA, Export, Support, Fluent in German, Buckinghamshire.
Salary: Up to £24,000 pa depending on experience + Bonus + Excellent Benefits+ Parking on site
Location: High Wycombe, Buckinghamshire
At commutable distance by car from High Wycombe, Maidenhead, Slough, Watford, Hemel Hempstead, Oxford, Aylesbury, Reading, Buckinghamshire, Berkshire, London, Hertfordshire, Oxfordshire.
Ref: C7HW

Main duties:
To interact with customers and internal  world whilst providing outstanding customer service and support.

The Role:
- Respond to and resolve all customer enquiries within the SLAs (service level agreement)
- Follow the appropriate escalation route to ensure all enquiries are processed
- Maintain an excellent and professional customer service ethic at all time
- Prioritise enquiries, organise workflow to meet customer timeframes
- Correspond by phone and e-mail to answer customer enquiries and resolve complaints
- Oversee deliveries, make sure that they are on time and update the customers on delivery
- Keep customer profiles up to date on the system
- Perform administrative tasks

Candidate's Profile:

- Fluent in English and German (written and spoken) to mother tongue standard -

- Strong customer service skills – excellent telephone manner
- Empathic towards clients challenges and issues
- Ability to work in a fast paced environment
- Excellent communication skills (verbal and written)
- Ability to listen and work under pressure
- IT Skilled (Microsoft suite)


Up to £24,000 pa depending on experience + Bonus+ Excellent Benefits+ Parking on site