German Speaking Customer Specialist

Cambridge

Ref: 792SN1

Company Profile

Our client is a growing company, Leaders in their field.

Responsibilities

German Speaking Customer Specialist
Based in: Cambridge
At commutable distance from St Neots, Northampton, Bedford, Milton Keynes, Luton, Peterborough, Coventry, St. Albans, Bury St Edmunds
Salary: up to £28,000 pa DOE
Ref: 792SN1

Main duties:
First point of contact for customers, delivering a high customer experience to gain new business, maintain current business and support the continuous growth of the business.

The Role:
- To have strong relationship with new & existing clients
- To create & maintain information on the company database
- To process and maintain customer orders via ERP system
- To create new customer accounts and maintain accurate customer records
- To respond to customer enquiries and issues in a timely manner
- To liaise with Production Planning, Purchasing, Shipping, Warehouse etc
- To liaise with colleagues to progress the prompt dispatch of goods
- To work closely with the Global Sales Managers
- To resolve product or service problems by clarifying the customer's complaint
- To work as part of a team and autonomously at times

Candidate's Profile

- Fluent in German (written & spoken) in addition to English - Essential
- Previous experience working in a similar role (Customer Service/Sales Administration/ Pre-Sales)
- Excellent communication & interpersonal skills
- Confident, proactive & dynamic
- Computer literate (excel/MS Office…)
- Able to work to tight deadlines and prioritise in a fast paced environment
- Creative person, able to provide new solutions/ideas
- Additional languages are advantageous

Salary

Up to £28,000 pa DOE

Keywords

Customer Service, Inbound Call, Customer Care, Advisor, Inbound Call Centre, Customer Support, French Speaking, Coordination, Administration, Sales, inside sales, Sales support, Key Account, Export coordination, international Customer service, Export, Logistics

Status

Live


Salary

Up to £28,000 pa


Reference

792SN1


Location

Cambridge


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