German Speaking Customer Specialist

Stoke on Trent

Ref: 722ST

Company Profile

Our client is a growing company, leaders in their field


 

Responsibilities

German Speaking Customer Specialist
Salary: up to £28,000 pa DOE
Location: Stoke on Trent
Ref: 722ST


Main duties:
First point of contact for customers, delivering a high customer experience to gain new business, maintain current business and support the continuous growth of the business.


The Role:
- To have strong relationship with new & existing clients
- To create & maintain information on the company database
- To process and maintain customer orders via ERP system
- To create new customer accounts and maintain accurate customer records
- To respond to customer enquiries and issues in a timely manner
- To liaise with Production Planning, Purchasing, Shipping, Warehouse etc
- To liaise with colleagues to progress the prompt dispatch of goods
- To work closely with the Global Sales Managers
- To resolve product or service problems by clarifying the customer's complaint
- To work as part of a team and autonomously at times

Candidate's Profile

- Fluent in German (written & spoken) in addition to English - Essential
- Previous experience working in a similar role (Customer Service/Sales Administration/ Pre-Sales)
- Excellent communication & interpersonal skills
- Confident, proactive & dynamic
- Computer literate (excel/MS Office…)
- Able to work to tight deadlines and prioritise in a fast paced environment
- Creative person, able to provide new solutions/ideas
- Additional languages are advantageous

Salary

Up to £28,000 pa DOE


 

Keywords

Customer Service, Inbound Call, Customer Care, Advisor, Inbound Call Centre, Customer Support, French Speaking, Coordination, Administration, Sales, inside sales, Sales support, Key Account, Export coordination, international Customer service, Export, Logistics, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian

Status

Closed


Salary

Up to £28,000 pa DOE


Reference

722ST


Location

Stoke on Trent


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