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German speaking Customer Success Specialist - Fashion
London Up to £30,000 pa
Status Date Added Reference

Filled 28/11/2019 5205G
Company Profile:

Our client is a well-established, international manufacturing company based in Central London.

Responsibilities:

German speaking Customer Success Specialist - Fashion
Administration, B2C, Client Relationship Management, Consumer, Customer Care, Customer Services, Customer Support, Delivery, German, Germany, Order Processing, Sales Coordination, Sales Support, SAP, Warehouse, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian
Salary:  £28,000 pa to £30,000pa depending on experience + bonus + benefits
Location: London
Ref: 5205G

Main duties:
To be in charge of the day-to-day Customer Services at consumer level within a busy Customer Services team and to ensure the highest standard of Customer Support.
The company offers a fantastic working environment and a wide range of benefits (flexible working, Life and travel assurances, discounted gym membership, season ticket loan, cycle to work scheme amongst others)

The Role:
- To provide an excellent level of Customer Services at all times
- To deal with enquiries via email, phone and fax
- To process orders and payments and ensure on-time delivery
- To deal with returns and issue discounts
- To liaise with other departments regarding product availability / delivery / returns
- To work as part of a team and report to the Team Leader
- To update customers details accurately on SAP


Candidate's Profile:

- Fluent in German (written and spoken)
- Additional fluency in English required
- Previous experience in a customer services environment at B2C level
- Strong attention to details
- Ability to work in a fast-paced environment and as part of a team
- Proactive, confident and dynamic personality
- Excellent communication skills
- IT literate (Excel, SAP ideally)

Salary:

£28,000 pa to £30,000 pa depending on experience + bonus + benefits