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German Speaking Customer Support
Maidstone £18,000 to £23,000 pa
Status Date Added Reference

Vacant 10/12/2018 CGS12
Company Profile:

Our client is a well-established global company providing and implementing business solutions for worldwide clients.

Responsibilities:

German Speaking Customer Support  
Technical Support, Service Support, Helpdesk, Customer Service, Client Support, Customer Care, IT, Testing, Troubleshooting,Computer sciences,  Cloud communication, Online Communications Systems, fault analysis, Internet of Everything (IoE), PKI (Public Key Infrastructure), Identity and Access Management (IAM), Digital Communications, Fluent in German.
Salary: £18,000 to £23,000 pa depending on experience + Excellent benefits
Location: Maidstone, Kent
At commutable distance by car from Ashford, Gravesend, Sevenoaks, Royal Tunbridge Wells,  Tonbridge, Rochester, Chatham, Sittingbourne, Rainham, Gillingham, Dartford,  Faversham, Canterbury, Kent, South East, M20.
Ref: CGS12

Main Duties:
To provide technical support to all clients in the DACH market.

The Role:
- To provide customer service and technical support to clients via telephone , emails and live chat
- To provide troubleshooting experience to end users
- To manage ticket escalation and work closely with support team to define appropriate solutions
- To identify faults, analyse problems and resolves issues to ensure customer’s satisfaction
- To guaranty that reported problems are dealt with professionally and in a timely manner
- To define appropriate solutions and close tickets as per within SLA's
- To liaise with clients to resolve issues within agreed timeframe
- To acquire full products range knowledge and understanding
- To mentor and train junior colleagues
- To positively represent the company and develop customer interactions


Candidate's Profile:

- Fluent in German and English (Spoken and Written)
- A solid understanding of IT and speed typing of 35-40 wpm
- Familiar with ITIL - Information Technology Infrastructure Library- is an advantage
- Quick thinking & True problem solver with a logical approach
- A strong team player, keen to learn cutting edge technologies
- Excellent and professional communication skills

Salary:

£18,000 to £23,000 pa depending on experience + Excellent benefits