German Speaking Customer Support Advisor

Feltham

Ref: 4191TG1

Company Profile

An exciting opportunity to work at a multinational tech company with their site within commutable distance from London. A company who develop, manufacture and sell IT products on a global scale and who pride themselves on not only being customer focused but who value their employees.

Responsibilities

German Speaking Customer Support Advisor
Location: Feltham
Hybrid working with an early Friday finish
Salary: up to £29,500 depending on experience plus great benefits
Ref: 4191TG1


Main duties:
To assist and support customers with technical questions and problems while providing outstanding customer service

The role:
- Respond to technical enquiries from distributors, resellers and end users via email, web chat, live chat and social media
- Resolve any issues from customers within a dedicated time frame
- Keep up to date on products
- Ensure all correspondence is recorded and kept up to date
- Escalate customer issues as needed to the relevant departments
- Attend regular staff meetings and provide reports as needed

Candidate's Profile

- Fluent in German (written & spoken) essential
- Previous experience in technical support or customer service
- Knowledge of computer systems and networks beneficial
- Excellent communication skills
- Customer service focused
- Confident, proactive & dynamic
- Computer literate (excel, outlook, CRM system)

Salary

Up to £29,500 depending on experience plus great benefits

Status

Live


Salary

Up to 29,500


Reference

4191TG1


Location

Feltham


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