Bilingual and Multilingual Job Vacancies

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German Speaking Customer Support Coordinator - Maternity Cover
York up to £28,000 pa
Status Date Added Reference

Vacant 27/01/2020 432GG
Company Profile:

Our client is a well–established international manufacturing company


German Speaking Customer Support Coordinator - Maternity Cover
Customer Service, Customer Care, Account Management, Customer Support, Support Coordinator, Product Support, Sales Support, Technical Support, Export, German, German Speaking, Quotations, Order Processing, Sales, Customer Support, Logistics, Sales Administration, Sales Administrator, Fluent in German, Germany, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian
Salary: up to £28,000 + Benefits
Location: York, North Yorkshire
At commutable distance by car from: Folkstone, Canterbury, Hythe, Hastings, Newington, Willesborough, Maidstone, Sittingbourne, Dover, Margate, Central London Via Train
Ref: 432GG


Main duties:
To be responsible for providing high-quality level of customer service to global customers

The Role:
- To provide excellent customer support to German & English speaking customers via telephone, email and online
- To proactively deal with enquiries so that customer service standards are maximised
- To resolve technical issues relating to the company’s products
- To deal with administrative duties (translation of relevant documentation)
- To deal with customer queries regarding order status, delivery dates and invoicing
- To proceed with orders, invoicing, credits and debits
- To receive and coordinate new customer accounts
- To handle customers complaints and resolve the issues in an effective and polite manner

Candidate's Profile:

- Fluent in English AND German (Written & spoken)
- Previous Customer Support experience desirable
- Able to prioritise and multi-task, work on own initiative
- Good interpersonal skills, proactive & dynamic
- Computer literate


up to £28,000 + Benefits