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German Speaking Customer Support Coordinator
Kent Competitive
Status Date Added Reference

Filled 25/10/2019 426GG
Company Profile:

Our client is a well–established international manufacturing company, a worldwide business in the consumer products industry, with multiple well-known brands in various sectors. 

Responsibilities:

German Speaking Customer Support Coordinator
Customer Service, Customer Care, Account Management, Customer Support, Support Coordinator, Product Support, Sales Support, Technical Support, Export, German, German Speaking, Quotations, Order Processing, Sales, Customer Support, Logistics, Sales Administration, Sales Administrator, Fluent in German, Germany, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian
Salary: Competitive + Bonus + Benefits
Location: Kent
Ref: 426GG

Main duties:
To work closely with the Key Account Managers in order to provide excellent customer service to retailers and distributors.

The Role:
- To provide excellent customer support to German & English speaking customers via
  telephone, email and online
- To proactively deal with enquiries so that customer service standards are maximised
- To provide daily sales transactions and liaise with Supply Chain
- To liaise with Supply Planning to ensure stock needed for orders
- To deal with customer queries regarding order status, delivery dates and invoicing
- To proceed with orders, invoicing, credits and debits
- To receive and coordinate new customer accounts
- To handle customers complaints and resolve the issues in an effective and polite manner

Candidate's Profile:

- Fluent in English + German (Written & spoken)
- Previous experience working with SAP – Highly Advantantagous
- Previous Customer Support experience desirable
- Another European language desirable (Ideally French)
- Able to prioritise and multi-task, work on own initiative
- Good interpersonal skills, proactive & dynamic
- Computer literate
- Car owner ideally

Salary:

Competitive + Bonus + Benefits