German Speaking Customer Support Coordinator

Bury St Edmunds

Ref: 763GE

Company Profile

Our client is a well-established company, leaders in their field


German Speaking Customer Support Coordinator
Salary: up to £24,000 pa DOE
Based in: Bury St Edmunds
At commutable distance from Cambridge, Ipswich, Norwich, Colchester
Ref: 763GE

Main duties:
First point of contact for customers, delivering a high customer experience to gain new business, maintain current business and support the continuous growth of the business.

The Role:
- Manage calls & emails in relation to orders & product information.
- Ensure calls & emails are responded to within a reasonable timeframe
- Respond to customer queries in a professional manner at all times
- Liaise with internal departments as required (Accounts, Purchasing, Logistics)
- Understand customer requirements and where necessary, advising customers of
   suitable alternatives.
- Resolve queries, complaints and advice customers on the products available
- Experience of managing KPI focused daily email and phone targets.
- Accurate data entry and attention to detail with clear and effective verbal and written
   communication skills
- Place, maintain orders and issue refund through internal ERP


Candidate's Profile

- Fluent in German (written & spoken) in addition to English - Essential
- Additional fluency in French - Advantageous
- Previous experience working in a similar role (Customer Service/Sales
   Administration/ Pre-Sales)

- Excellent communication & interpersonal skills
- Confident, proactive & dynamic
- Computer literate (excel/MS Office…)
- Able to work to tight deadlines and prioritise in a fast paced environment
- Additional languages are advantageous


up to £24,000 pa DOE


Customer Service, Inbound Call, Customer Care, Advisor, Inbound Call Centre, Customer Support, French Speaking, Coordination, Administration, Sales, inside sales, Sales support, Key Account, Export coordination, international Customer service, Export, Logistics, Fluent in German, fluent in English, Retail, Wholesale, German, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian




up to £24,000 pa DOE




Bury St Edmunds

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