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German speaking Export Sales Support
Wolverhampton £25,000 pa + Benefits
Status Date Added Reference

Vacant 11/11/2019 A333G
Company Profile:

Our client is an international manufacturing company

Responsibilities:

German speaking Export Sales Support
Customer Service, Sales coordination, Technical, Sales admin, Enquiry processing, Account management, Customer Service Representative, Orders, Quotation, Administration, Manufacturing, Fluent in German, Deutsch, West Midlands, Shropshire, Staffordshire
Salary: £25,000 pa + Benefits
Location: Wolverhampton, West Midlands
At commutable distance from:  Birmingham, Wolverhampton, Walsall, Telford, Dudley, Stourbridge, West Midlands, Shropshire, Staffordshire
Ref: A333G

Main Purposes of role:
To provide excellent customer service to their European clients

The main duties include:
- To represent the company and be first point of contact for German Speaking Clients
- To develop and maintain a strong relationship with clients
- To handle customer enquiries phone or email in timely manner and keep the database up to
  date
- To be responsible for customer’s enquiries and orders
- To ensure that all complaints or queries are dealt with professionally & in a timely manner
- To manage administrative tasks, taking orders & solving any delivery issues or payments
- To report feedback and to implement improvement plans
- To create quotes, progress and track orders to ensure customer satisfaction levels are
  maintained
- To develop business relationship with new and existing clients
- To help the Sales Team by giving administrative support



Candidate's Profile:

- Fluent in English and German (Written & Spoken)
- Previous commercial experience within Customer service,
- Previous Sales Coordination or Account Management experience
- Technical knowledge or previous technical experience will be an asset
- Computer literacy (Microsoft Office)
- Excellent interpersonal & communication skills
- Business acumen
- Well organised with a structured approach to work

Salary:

£25,000 pa + Benefits