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German Speaking Senior Customer Service Officer
London up to £40,000 pa
Status Date Added Reference

Filled 08/05/2017 7085GE1
Company Profile:

Organization dedicated to detecting financial crime


German Speaking Senior Customer Service Officer
Customer Service, Customer Care, Account Management, Customer Support, Administration, Sales Coordination, Sales Support, Order Processing, Financial Services, Banking, Fraud, Laundering,
Salary: up to £40,000 pa + Bonus
Location: London
Ref: 7085GE1

Main duties:
To deliver exceptional customer service and support to all European Clients

The Role:
- To provide customer service via phone, email by answering questions concerning
  corporate products, services, accounts, and update of customer data
- To evaluate and identify opportunities to drive process improvements that positively
  impact the customer’s experience
- To resolve product or service problems by clarifying the customer’s enquiry or complaint
- To determine the cause of the problem, provide best solution to solve the problem and
  follow up with Customer to ensure full resolution
- To identify cross-selling opportunities and refer leads to the Sales team
- To deliver or assist with special projects as assigned by Manager  
- To produce customised reports upon request - membership, events, sales etc.
- To contribute to the update of department policies and procedures
- To take lead on resolving all German speaking enquiries
- To assist with events

Candidate's Profile:

- Fluent in English & German (written and spoken)
- Experience in a customer service, sales support, or help desk capacity
- Good teamwork and relationship building skills
- Knowledge of MS office including Word, Excel, PowerPoint, and Outlook
- Proficient in CRM software; experience is a plus
- Excellent problem solving skills
- Good reporting skills, able to present information and prepare reports
- Excellent numeracy and Excel skills
- Ability to prioritise and work without close supervision


up to £40,000 pa + Bonus