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German Speaking Senior Customer Service Officer
London up to £40,000 pa
Status Date Added Reference

Vacant 28/03/2017 7085GE1
Company Profile:

Organization dedicated to detecting financial crime

Responsibilities:

German Speaking Senior Customer Service Officer
Customer Service, Customer Care, Account Management, Customer Support, Administration, Sales Coordination, Sales Support, Order Processing, Financial Services, Banking, Fraud, Laundering,
Salary: up to £40,000 pa + Bonus
Location: London
Ref: 7085GE1

Main duties:
To deliver exceptional customer service and support to all European Clients

The Role:
- To provide customer service via phone, email by answering questions concerning
  corporate products, services, accounts, and update of customer data
- To evaluate and identify opportunities to drive process improvements that positively
  impact the customer’s experience
- To resolve product or service problems by clarifying the customer’s enquiry or complaint
- To determine the cause of the problem, provide best solution to solve the problem and
  follow up with Customer to ensure full resolution
- To identify cross-selling opportunities and refer leads to the Sales team
- To deliver or assist with special projects as assigned by Manager  
- To produce customised reports upon request - membership, events, sales etc.
- To contribute to the update of department policies and procedures
- To take lead on resolving all German speaking enquiries
- To assist with events


Candidate's Profile:

- Fluent in English & German (written and spoken)
- Experience in a customer service, sales support, or help desk capacity
- Good teamwork and relationship building skills
- Knowledge of MS office including Word, Excel, PowerPoint, and Outlook
- Proficient in CRM software; Salesforce.com experience is a plus
- Excellent problem solving skills
- Good reporting skills, able to present information and prepare reports
- Excellent numeracy and Excel skills
- Ability to prioritise and work without close supervision

Salary:

up to £40,000 pa + Bonus