German Speaking IT Help Desk

Nottingham

Ref: 342SDG

Company Profile

Our client is a well-established IT Service provider.

Responsibilities

German Speaking IT Help Desk
Salary: OTE £30,000 p.a. (basic is up to 25,000 p.a. DOE + Bonus up to £4500 p.a. + excellent benefits)
Location: Nottingham
At commutable distance from Sheffield, Rotherham, Doncaster, Hoyland, Barnsley, Stocksbridge, Penistone, Wakefield, Huddersfield, Bamford, Baslow, Downfield Chesterfield, Barlborough, Clowne, Worksop, Manchester, Transpennine Express
Or by car from South Yorkshire, M1
Ref: 342SDG


*** Open to recent graduate too, junior IT and Electrical Engineers are welcome
*** Experience in IT Support or Troubleshooting is essential for the role
*** Candidate must be able to commute to Nottingham central or Sheffield
*** Full time, office based, permanent role, shift pattern: Mon-Fri 7am-3.30 pm or 8.30 am – 5pm
*** After the successful training and probation period candidate allowed for hybrid working


Main Duties:
To provide Customer Service and IT Help Desk Support for international clients to answering 1st line technical support calls and troubleshooting customers problems.


The Role:
- Deal with technical related issues with customers over the phone
- Guaranty that reported problems are dealt with professionally and in a timely manner
- Provide 1st line technical support and problem fixing for end users on all systems
- Support hardware maintenance and troubleshooting the problems
- Escalate technical issues to the right direction
- Provide 2nd line technical support after a training period
- Software installation and maintenance
- Provide network support, phone system support
- Priorities between tasks to achieve SLA’s


 

Candidate's Profile

- Fluent in German (written and spoken)
- IT studies or experiences IT sector is required
- Windows troubleshooting skills required
- Previous experiences in IT support, 1st or 2nd line help desk support or Technical Help Desk is advantageous
- Troubleshooting experiences or background with IT ticketing system or IT related problem-solving skills
- Excellent and professional communication skills
- Candidate be able to commute to Notthingam central os alternatively Sheffield central
- Other language fluency would be a bonus (Spanish or Portuguese or French or Italian)

Salary

OTE £30,000 p.a. (basic is up to 25,000 p.a. DOE + Bonus up to £4500 p.a. + excellent benefits)

Keywords

Windows troubleshooting, IT support, IT customer service, Troubleshooting, 1st line support, 2nd line support, debugging, Customer Service, Client Support, Help Desk, Technical Support, Service Support, IT, Software, Software Support, Technical Software, Network environment, Outlook, Remote Desktop, IT Engineer, Service Desk, Fluent German, Graduate, Trainee, Junior IT Technician

Status

Live


Salary

OTE £30,000 p.a.


Reference

342SDG


Location

Nottingham


Add to shortlist

Click here


Send to a friend

Click here