International Customer Service Team Lead


Ref: 785RO

Company Profile

Our client is a well-established, international manufacturing company


International Customer Service Team Lead
Salary: up to Circa £35,000 pa DOE + Bens
Location: Manchester
At commutable distance by car from Bury, Oldham, Halifax, Middleton, Rochdale, Stockport
Ref: 785RO

Main Purposes of role:
To lead a small team of customer service / technical support advisers

The main duties include:
- Support team colleagues, provide leadership & achieve department objectives
- Mentor team members to achieve goals & develop strengths
- Contribute to weekly metric reports and help identify department opportunities
- Maintain professional communication & good relationships with managers
- Identify system and workflow improvements to enhance team's performance
- Responsible for key customer accounts, support customer account management & sales support
- Support the EMEA customer service manager during off site events and vacation
- Creates an environment which encourages ownership, responsibility, accountability


Candidate's Profile

- Additional fluency in Spanish, German, French - Advantageous
- Strong relationship builder at all levels / Leads by example
- Self-motivated attitude, conscientious and excellent personal discipline
- Multi-tasking skills – can prioritise, detail orientated and perform an variety of concurrent tasks with minimal direction
- Proactive in ensuring the team/customer has a positive outcome at all times
- Analytical / reporting & problem solving skills
- Ability to obtain and work through issues relating to product availability before they affect the customer.
- Understand and learn new products as they are released for sale


Circa up to £35,000 pa DOE + Benefits (Life insurance, Smart pension etc..)


account management, customer services, order processing, customer support, customer care, customer advisor, sales administration, order processing, credit control, sales coordination,, technical support, SAP, mentor, coach, train, supply chain, logistics, French Speaking, Spanish speaking, Italian Speaking, German Speaking, Customer service manager




Circa up to £35,000 pa





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