IT Service Desk Engineer – French or German or Italian speaking

Nottingham

Ref: 342SD

Company Profile

Our client is a well-established IT Service provider.

Responsibilities

IT Service Desk Engineer – French or German or Italian speaking
Salary: OTE £30,000 p.a. (basic is up to 25,000 p.a. DOE + Bonus up to £4500 p.a. + excellent benefits)
Location: Nottingham
Ref: 342SD


*** Open to recent graduate too, junior IT and Electrical Engineers are welcome ***
*** Experience in IT Support or Troubleshooting is essential for the role ***
*** Candidate must be able to commute to Nottingham central or Sheffield ***
*** Full time, office based, permanent role, shift pattern: Mon-Fri 7am-3.30 pm or 8.30 am – 5pm ***
*** After the successful training and probation period candidate allowed for hybrid working ***


Main Duties:
To provide Customer Service and IT Help Desk Support for international clients to answering 1st line technical support calls and troubleshooting customers problems.


The Role:
- Deal with technical related issues with customers over the phone
- Guaranty that reported problems are dealt with professionally and in a timely manner
- Provide 1st line technical support and problem fixing for end users on all systems
- Support hardware maintenance and troubleshooting the problems
- Escalate technical issues to the right direction
- Provide 2nd line technical support after a training period
- Software installation and maintenance
- Provide network support, phone system support
- Priorities between tasks to achieve SLA’s

Candidate's Profile

- Fluent in French or German or Italian (written and spoken)
- High level of fluency in English
- IT studies or experiences IT sector is required
- Previous experiences in IT support, 1st or 2nd line help desk support or Technical Help Desk
- Troubleshooting experiences or background with IT ticketing system or IT related problem-solving skills
- Excellent and professional communication skills
- Candidate be able to commute to Nottingham central by public transport (car park is limited) or Sheffield
- Other language fluency would be a bonus (Spanish or Portuguese)

Salary

OTE £30,000 p.a. (basic is up to 25,000 p.a. DOE + Bonus up to £4500 p.a. + excellent benefits)

Keywords

IT support, IT customer service, Troubleshooting, 1st line support, 2nd line support, debugging, Customer Service, Client Support, Help Desk, Technical Support, Service Support, IT, Software, Software Support, Technical Software, Network environment, Outlook, Remote Desktop, IT Engineer, Service Desk, Fluent German, Fluent French, Fluent Italian, Graduate, Trainee, Junior IT Technician

Status

Closed


Salary

OTE £30,000 p.a.


Reference

342SD


Location

Nottingham


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