IT Service Desk Engineer – French or German or Italian speaking


Ref: 342SD1

Company Profile

Our client is a well-established IT Service provider.


IT Service Desk Engineer – French or German or Italian speaking
Salary: OTE £30,000 p.a. (basic is up to 25,000 p.a. DOE + Bonus up to £4500 p.a. + excellent benefits)
Location: Sheffield
Ref: 342SD1

*** Open to recent graduate too, junior IT and Electrical Engineers are welcome
*** Experience in IT Support or Troubleshooting is essential for the role
*** Candidate must be able to commute to Nottingham central or Sheffield
*** Full time, office based, permanent role, shift pattern: Mon-Fri 7am-3.30 pm or 8.30 am – 5pm
*** After the successful training and probation period candidate allowed for hybrid working

Main Duties:
To provide Customer Service and IT Help Desk Support for international clients to answering 1st line technical support calls and troubleshooting customers problems.

The Role:
- Deal with technical related issues with customers over the phone
- Guaranty that reported problems are dealt with professionally and in a timely manner
- Provide 1st line technical support and problem fixing for end users on all systems
- Support hardware maintenance and troubleshooting the problems
- Escalate technical issues to the right direction
- Provide 2nd line technical support after a training period
- Software installation and maintenance
- Provide network support, phone system support
- Priorities between tasks to achieve SLA’s


Candidate's Profile

- Fluent in French or German or Italian (written and spoken)
- High level of fluency in English
- IT studies or experiences IT sector is required
- Previous experiences in IT support, 1st or 2nd line help desk support or Technical Help Desk
- Troubleshooting experiences or background with IT ticketing system or IT related problem-solving skills
- Excellent and professional communication skills
- Candidate be able to commute to Sheffield central or alternatively Nottingham central
- Other language fluency would be a bonus (Spanish or Portuguese)


OTE £30,000 p.a. (basic is up to 25,000 p.a. DOE + Bonus up to £4500 p.a. + excellent benefits)


IT support, IT customer service, Troubleshooting, 1st line support, 2nd line support, debugging, Customer Service, Client Support, Help Desk, Technical Support, Service Support, IT, Software, Software Support, Technical Software, Network environment, Outlook, Remote Desktop, IT Engineer, Service Desk, Fluent German, Fluent French, Fluent Italian, Graduate, Trainee, Junior IT Technician




OTE £30,000 p.a.





Add to shortlist

Click here

Send to a friend

Click here