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IT Support Desk Manager / Help Desk Team leader
Berkshire Up to £50,000 p.a
Status Date Added Reference

Filled 25/08/2020 355HDM
Company Profile:

Our client is a well-established international company providing business software solutions (SAAS) and services on European Market.

Responsibilities:

IT Support Desk Manager / Help Desk Team leader
SAAS, IT Technology, IT Software, Windows, MS SQL, Cloud Technology, IT support, Support Desk, Support Manager, CRM, Support Engineer, Technical Customer service, ERP, Fluent in German, Fluent in English, Fluent in French, Fluent in Dutch, Fluent in Swedish, Software Support, IT Support Team Manager
Salary: up to £50,000 p.a. + Excellent Benefits (healthcare, pension, life insurance, bonus)
Location: Berkshire
Ref: 355HDM

*** Excellent opportunity within a fast growing International IT Software Provider ***

Main Duties:
We are looking for an experienced Software Support Analyst/Consultant to join a multilingual small Customer Support team and act as a Helpdesk Team Leader.

The Role:
- To manage IT Help Desk Team (4 people) and evaluate performance also to ensure customer service is timely and accurate on a daily basis.
- To provide smooth and efficient customer support on a daily basis (be a hands on manager and actively work with the team and provide daily support for customers)
- To give feedback to the internal teams (Sales, Software Engineers, Trainers)
- To contribute to improving customer support by actively responding to queries and handling complaints
- KPI & SLA management, to report performance weekly and monthly to the management
- To develop the team’s knowledge
- To train new team members and responsible for mentoring

Candidate's Profile:

- Fluent in English (written and spoken)
- Previous Team leader or Managerial experiences with IT / Help Desk Support
- Windows Operating System and Microsoft Applications knowledge is desirable
- Lives at commutable distance by car from Maidenhead, must be a car owner
- Experiences in SAAS, ERP or financial software packages support would be advantage.
- Fluent in French or German or Dutch or Swedish would be a strong advantage
- Excellent communication and problem solving skills
- Able to encourage collaborative working and demonstrate teamwork at the highest level

Salary:

Up to £50,000 p.a. + Excellent Benefits (healthcare, pension, life insurance, bonus)p to £50,000 p.a. + Excellent Benefits