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IT Support Desk Manager
Berkshire Up to £50,000 p.a.
Status Date Added Reference

Filled 02/07/2020 355ITM1
Company Profile:

Our client is a well-established international company providing business software solutions (SAAS).


IT Support Desk Manager
SAAS, IT Technology, IT Software, IT Sales, IT Software Sales, Cloud Technology, IT support, Support Desk, Support Manager, CRM, Support Engineer, Technical Customer service, ERP, Fluent in German, Fluent in English, Fluent in French, Fluent in Dutch, Fluent in Swedish, implementation support, IT project, system implementation, Software Support, It Support Team Manager
Salary: up to £50,000 p.a. + Excellent Benefits
Location: Berkshire
Ref: 355ITM1

*** Excellent opportunity within a fast growing International IT Software Provider ***

Main Duties:
To manage IT Help Desk Team and evaluate performance also to ensure customer service is timely and accurate on a daily basis.

The Role:
- To be responsible for the IT Support team management and their excellent level of
  customer service
- To provide smooth and efficient customer support on a daily basis
- To give feedback to the internal teams (Sales, Software Engineers, Trainers)
- To contribute to improving customer support by actively responding to queries and
  handling complaints
- KPI & SLA management, to report performance weekly and monthly to the management
- To develop the team’s knowledge
- To train new team members and responsible for mentoring

Candidate's Profile:

- Fluent in French or German or Dutch or Swedish to mother tongue standard
   would be a BONUS

- Fluent in English (written and spoken)
- Previous Managerial experiences with IT / Help Desk Support is a strong advantage
- IT Software support background is essential for the role
- Strong knowledge: Database, SQL, ERP, CRM software
- Experiences in SAAS, ERP or financial software packages support would be advantage
- Excellent communication and problem solving skills
- Able to encourage collaborative working and demonstrate teamwork at the highest


Up to £50,000 p.a. + Excellent Benefits