Italian and/or French speaking IT Customer Support

Nottingham

Ref: 342IF1

Company Profile

Our client is a well-established Service provider in Nottingham.

Responsibilities

Italian and/or French speaking IT Customer Support
IT support, IT customer service, Troubleshooting, 1st line support, 2nd line support, debugging, Customer Service, Client Support, Help Desk, Technical Support, Service Support, IT, Software, Software Support, Technical Software, Network environment, Outlook, Remote Desktop, IT Engineer, Service Desk, Fluent Italian, Fluent French, Fluent English
Salary: up to £30,000 p.a. depending on experiences + Benefits
Location: Nottingham, Nottinghamshire
At commutable distance from Derby, Leicester, Loughborough, Burton upon Trent, Grantham, Newark on Trent, Grantham, Burton upon Trent, Mansfield, M1
Ref: 342IF1


*** Experience in IT Support or Troubleshooting is beneficial for the role ***
*** Candidate must be able to commute to Nottingham central ***
*** Full time, office based, permanent role available with immediate start ***


Main Duties:
To provide Customer Service and IT Help Desk Support for international clients to answering 1st line technical support calls and troubleshooting customers problems.


The Role:
- Deal with technical related issues with customers over the phone
- Guaranty that reported problems are dealt with professionally and in a timely manner
- Provide 1st line technical support and problem fixing for end users on all systems
- Support hardware maintenance and troubleshooting the problems
- Escalate technical issues to the right direction
- Provide 2nd line technical support after a training period
- Software installation and maintenance
- Provide network support, phone system support
- Priorities between tasks to achieve SLA’s


*** Experience in IT Support or Troubleshooting is beneficial for the role ***
*** Candidate must be able to commute to Nottingham central ***
*** Full time, office based, permanent role available with immediate start ***


 

Candidate's Profile

- Fluent in Italian and/or French (written and spoken)
- Fluent in English (written and spoken)
- Previous experiences in IT support, 1st or 2nd line help desk support or Technical Help Desk is a strong advantage
- IT studies or interest for IT sector is desirable
- Other language fluency would be a bonus (Spanish or German or Portuguese)
- Troubleshooting experiences or background with IT ticketing system or IT related problem-solving skills is beneficial
- Excellent and professional communication skills
- Desirable but not essential: Working knowledge of Office365, Exchange 2013, Windows 10, Windows 8
- Candidate be able to commute to Nottingham central by public transport (car park is limited)

Salary

Salary: £25,000 p.a. - £30,000 p.a. depending on experiences + Benefits

Keywords

IT support, IT customer service, Troubleshooting, 1st line support, 2nd line support, debugging, Customer Service, Client Support, Help Desk, Technical Support, Service Support, IT, Software, Software Support, Technical Software, Network environment, Outlook, Remote Desktop, IT Engineer, Service Desk, Fluent Italian, Fluent French, Fluent English

Status

Live


Salary

up to £30,000 pa + Benefits


Reference

342IF1


Location

Nottingham


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