Italian and/or French speaking IT Customer Support

Wigan

Ref: 3141IF

Company Profile

Our client is a well-established Service and IT Network provider

Responsibilities

Italian and/or French speaking IT Customer Support
Salary: Depending on language skills and IT experiences

Location: Wigan 
Ref: 3141IF


*** Experience in IT Support or Troubleshooting, Network management is beneficial for
        the role ***

*** Candidate must be able to commute to Wigan/Skelmersdale area – office based
        role ***

*** Full time, permanent role available with immediate start, training and progression
        provided ***


Main Duties:
To provide Customer Service and IT Help Desk Support for international clients to answering 1st line technical support calls and troubleshooting customers Network problems.


The Role:
- Deal with technical related issues with customers over the phone
- Guaranty that reported problems are dealt with professionally and in a timely manner
- Provide 1st line technical support and problem fixing for end users on all systems
- Troubleshooting the problems
- Escalate technical issues to the right direction
- Provide network support, phone system support
- Priorities between tasks to achieve SLA’s
- Use the ticketing system to able to prioritise customers’ issues

Candidate's Profile

- Fluent in Italian and/or French (written and spoken)
- Fluent in English (written and spoken)
- Previous experiences in IT support, 1st or 2nd line help desk support or Technical Help
   Desk is a strong advantage
- IT studies or interest for IT sector is desirable
- Troubleshooting experiences or background with IT ticketing system or IT related
   problem-solving skills is beneficial
- Excellent and professional communication skills

Salary

Depending on language skills and IT experiences - PLEASE SEND YOUR SALARY EXPECTATION WITHIN YOUR APPLICATION

Keywords

IT support, IT customer service, Troubleshooting, 1st line support, 2nd line support, debugging, Customer Service, Client Support, Help Desk, Technical Support, Service Support, IT, Software, Software Support, Technical Software, Network environment, Outlook, Remote Desktop, IT Engineer, Service Desk, Fluent Italian, Fluent French, Fluent English

Status

Closed


Salary

Depending on experience


Reference

3141IF


Location

Wigan


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