Italian speaking Customer Service (Organic products)

London

Ref: 5259I

Company Profile

Our client is an award winning wellbeing and cosmetic distributor.

Responsibilities

Italian speaking Customer Service (Organic products)
Salary: £22,000 pa
Location: London 

Ref: 5259I


The Role:
Your role will be to assess customer claims and queries in a calm and collected manner and towards providing the best solutions.


Main duties:
- Effectively answer phone calls, emails and respond to customer queries
- Establish good relationships with customers
- Use the information provided by the customer to issue the best solution possible
- Liaise with other members of the staff in order to provide the highest standard
- Identify, research and resolve customer issues using the computer system
- Keep the company’s databases (CRM) updated by gathering information and data
   from clients
- Undergo the required training in order to keep up to date on systems and operations

Candidate's Profile

- Fluent in Italian & English (oral and written)
- Previous experience within a customer service (retail, teaching,call centre, etc...) –
   ESSENTIAL

- Excellent interpersonal & communication skills
- Good telephone manners and attention to detail
- Team player & able to work without supervision
- Strongly motivated & proactive with a professional manner
- Available to work flexible hours (shifts)
- IT literate and proficient

Salary

Up £22,000 pa + Bens

Status

Closed


Salary

Up £22,000 pa


Reference

5259I


Location

London


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