Bilingual and Multilingual Job Vacancies

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Italian speaking Customer Service Representative
West Yorkshire £27k to £29k p.a.
Status Date Added Reference

Filled 05/11/2018 CIB31
Company Profile:

Our client is a well-established international company who is offering an exciting opportunity to work within their new Multilingual Operation Team

Responsibilities:

Italian speaking Customer Service Representative
Salary: £27k to £29k p.a. DOE + 10% Bonus + Benefits
Location: West Yorkshire
Ref: CIB31

Main duties:
To be responsible for the day to day customer care in order to develop the business on the UK and European markets

The Role:
- To deal with enquiries on the daily basis via email or over the phone
- To develop and maintain a strong relationship with new and existing clients
- To process and follow up orders
- To ensure on-time delivery
- To deal with invoicing and credit note processing
- To liaise with external suppliers to resolve customer queries
- To help the Sales Team by  reporting issues, deliveries
- To gather customer/ market intelligence to support future business growth
- To be in charge of general administration duties (weekly report, database update)
- There may be opportunities to travel within the region to further develop customer
  relationships

Candidate's Profile:

- Fluent in English & Italian (Written and spoken) is essential
- Previous experience in Customer Service is essential
- Excellent communication and interpersonal skills
- Able to work as part of a multicultural team as well as to take initiatives
- Able to work under pressure in a fast paced environment
- Proactive and dynamic personality
- Knowledge of CRM systems, SAP and/or ERP is desirable
- Computer literate (Excel, Word, Outlook…)

Salary:

£27k - £29k p.a. depending on experience + 10% Bonus + Benefits