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Italian speaking Customer Service
West Yorkshire £19,000 p.a.
Status Date Added Reference

Filled 10/01/2019 362DSI
Company Profile:

Our client is a fast growing & ambitious company.

Responsibilities:

Italian speaking Customer Service
Customer Service, Customer Advisor, Technical Support, IT Support, Invoices, Sales administration, Sales Support, Customer Support, Credit notes, Refund process, Italian, South Yorkshire, West Yorkshire, Yorkshire
Salary: cca. £19,000 p.a. + Benefits
Location: West Yorkshire

Ref: 362DSI

*** Candidate must be a car owner as the company is difficult to reach using public transport ***
*** Open to recent graduate too, training will be provided ***

Main duties:
To maintain and develop the relationship with new and existing clients in order to maximise the sales on the European market, and occasionally in the UK also provide Customer Support

The Role:
- To process sales orders, payments and any refunds
- To organise, manage and track delivery
- To manage existing accounts
- To deal with clients' enquiries regarding their orders, deliveries & technical issues
- To provide technical support on the helpdesk
- To deal with aftersales enquiries and complaints
- To deal with IT related problems
- To provide excellent standards of customer service
- To liaise with other departments internally to resolve customers queries





Candidate's Profile:

- Fluent in Italian close the mother tongue standard
- Fluent in English written and spoken
- Previous experience in Customer Service would be an advantage
- Interest or experience in the IT sector would be a bonus
- Excellent telephone manners
- Able to work independently and as part of a team
- IT Literate and numerate

Salary:

cca. £19,000 p.a. + Benefits