Bilingual and Multilingual Job Vacancies

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Italian speaking Customer Services Representative
West Yorkshire £27k - £29k p.a.
Status Date Added Reference

Filled 01/11/2017 DBI8
Company Profile:

Our client is a well established international company who is offering an exciting opportunity to work within their new Multilingual Operation Team

Responsibilities:

Italian speaking Customer Services Representative
Sales coordination, Sales administration, Customer Service, Customer Care,Customer support, SAP,ERP, CRM packages,  E- Commerce solutions, resolve customer queries, Customer Advisor, Market intelligence, Quotation, order procesing,  Fluent in Italian, Italy,   European hub,  Invoicing, credit, account receivable, Sales Support, Logistics, Quotation, Order processing, West Yorkshire, North Yorkshire, Humberside, Yorkshire
Salary: £27k to £29k p.a. DOE + bonus + Benefits
Location: West Yorkshire

Ref: DBI8
 
Main duties:
To be responsible for the day to day customer care in order to develop the business on the UK and European markets

The Role:
- To deal with enquiries on the daily basis via email or over the phone
- To develop and maintain a strong relationship with new and existing clients
- To process and follow up orders
- To ensure on-time delivery
- To deal with invoicing and credit note processing
- To liaise  with external suppliers to resolve customer queries
- To help the Sales Team by  reporting issues, deliveries
- To gather customer/ market intelligence to support future business growth
- To be in charge of general administration duties (weekly report, database update)
- There may be opportunities to travel within the region to further develop customer
  relationships.



Candidate's Profile:

- Fluent in English & Italian (Written and spoken) is essential
- Previous experience in Customer Service  is essential
- Excellent communication and interpersonal skills
- Able to work as part of a multicultural team as well as to take initiatives
- Able to work under pressure in a fast pace environment
- Proactive and dynamic personality
- Knowledge of CRM systems, SAP and/or ERP is desirable
- Computer literate (Excel, Word, Outlook…)

Salary:

£27k - £29k p.a. depending on experience + 10% bonus +  Benefits