Italian speaking IT Support

Wigan

Ref: 3141I

Company Profile

Our client is a well-established Service and IT Network provider

Responsibilities

Italian speaking IT Support
Salary: up to £33,000 p.a. depending on IT experiences and shift rota
Location: Wigan area
At commutable distance from Skelmersdale, Wigan, Leigh, Bolton, Bury, Rochdale, Ormskirk, Southport, Preston, Crosby, Bootle, St. Helens, M58, Lancashire, greater Manchester
Ref: 3141I


*** Experience in IT Support or Troubleshooting, Network management is required for
        the role ***

*** Candidate must be able to commute to Wigan/Skelmersdale area – office based
        role ***

*** Full time, permanent role available with immediate start, progression provided ***
*** 24/7 services: 4 days on/ 4 days off: working hours 7:00am -7pm / 4 days off / 7pm-7am / 4 days off ***


Main Duties:
To provide Customer Service and IT Help Desk Support for international clients to answering 1st line technical support calls and troubleshooting customers Network problems.


The Role:
- Deal with technical related issues with customers over the phone
- Guaranty that reported problems are dealt with professionally and in a timely manner
- Provide 1st line technical support and problem fixing for end users on all systems
- Troubleshooting the problems
- Escalate technical issues to the right direction
- Provide network support, phone system support
- Priorities between tasks to achieve SLA’s
- Use the ticketing system to able to prioritise customers’ issues


 

Candidate's Profile

- Fluent in Italian and English (written and spoken)
- French language would be a bonus
- Previous experiences in IT support, 1st or 2nd line help desk support or Technical Help
  Desk is required

- Troubleshooting experiences or background with IT ticketing system or IT related
  problem-solving skills is a must

- IT studies or interest for IT sector is desirable
- Excellent and professional communication skills

Salary

up to £28,000 p.a. Depending on IT experiences + £5000 shift allowance

Keywords

IT support, IT customer service, Troubleshooting, 1st line support, 2nd line support, debugging, Customer Service, Client Support, Help Desk, Technical Support, Service Support, IT, Software, Software Support, Technical Software, Network environment, Outlook, Remote Desktop, IT Engineer, Service Desk, Fluent Italian, Fluent French, Fluent English

Status

Live


Salary

up to £33,000 p.a. DOE


Reference

3141I


Location

Wigan


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