Our client is a well-established Service and IT Network provider

Italian speaking Technical Support
Salary: up to £28,000 p.a. (depending on experience) and £5000 shift allowance
Location: Wigan area

Ref: 460TSI

*office based *
*permanent*
* 24/7 services: 4 days on/ 4 days off with working hours 7am -7pm rotation 7pm-7am

Main Duties:
Responsible for 1st line Technical Support to clients by providing prompt and effective technical skills to resolve any problems and incidents.

The Role:
- Deal with technical related issues with customers by providing detailed advise
- Liaise with internal departments to ensure new systems and services are implemented
- identify and diagnose problems in order assist customers to recover and continue operations
- Ensure that reported problems are dealt with professionally and in a timely manner
- Troubleshoot problems
- prioritise, monitor and escalate any technical issues as needed
- Provide network support, phone system support
- Use the ticketing system to able to prioritise customers’ issues

 

- Fluent in Italian (written and spoken) essential
- Experience in Technical support
- Hardware and software experience an advantage
- Technically minded with interest in IT
- Excellent communication skills with a professional telephone manner
- Confident, enthusiastic and willing to learn

Up to £28,000 p.a. (depending on experience) and £5000 shift allowance

Customer Support, Technical Support, IT support, technical skills Troubleshooting, 1st line support, Help Desk, Service Support, IT, Software, Software Support, Technical Software, IT Engineer, Service Desk, Fluent Italian