Italian speaking Tour Operations Team Leader


Ref: 4172TL1

Company Profile

Our client is a well-established tour operator specialising in creating tours in Great Britain and Ireland


Italian speaking Tour Operations Team Leader
Salary: up to £33,000 p.a. ( Depending on Experience)
Location: North-West London
Ref: 4172TL1

*Full time permanent position – Flexi office hours*
*Hybrid working system – 3 days office / 2 wfh after probation*
*Exciting opportunity to work in the travel and tour industry*

Main duties
Leading a small team as well as being the main point of contact for clients and suppliers until the end of the tour ensuring the clients have the best experience

The Role:
- Leading and support the Operations team
- First point of contact for any questions or queries
- Creating and preparing itineraries, quotations and costings for groups
- General bookings in tour plan and ensuring groups are placed in hotels
- Requesting services from suppliers as needed
- Admin of group bookings including but not limited to amendments / cancellations / room lists etc.
- Ensuring tours run smoothly from start to finish while making certain client requests are processed
- Negotiating rates with suppliers
- Issuing of documentation
- Processing invoices
- Providing 24 hour assistance
- Liaising with internal and external stakeholders / suppliers as necessary
- Creating strong relationships with clients

Candidate's Profile

- Fluent in Italian (Written and spoken) – Essential
- Previous experience in travel / tour operations / DMC necessary
- Shows willingness to learn about destinations relating to tours
- Excellent communication and organisation skills
- Proactive, dynamic and ability to multi task
- IT literate (MS Office)
- Able to work as part of a team as well as to take initiatives


Up to £33,000 p.a. (Depending on Experience)


Team leader, leadership, Tour operations, tour operator, tours, travel, travel consultant, customer care, client relations, operations, bookings, itineraries, quotes, quotation, administration, suppliers, hotels, events, tourplan, rates, documentation, invoices, Fluent in Italian, London




Up to 33,000 p.a.





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