Global organisation delivering 24/7 emergency response, medical assistance, travel risk and security support services to clients worldwide.

Medical Response Coordinator
Location: Central London
Salary: around £33,000 / £35,000 per annum depending on experience
Ref: 5531M

Main duties:
To coordinate and manage international medical assistance cases, ensuring travellers receive timely, safe, and effective support during medical emergencies and crises.

The role:
– Manage international medical assistance cases and ensure clients receive timely support.
– Assess medical needs and coordinate appropriate treatment, evacuations, and repatriations.
– Respond to medical emergencies and support crisis response activities.
– Communicate with healthcare providers, clients, insurers, and global service partners.
– Maintain accurate case documentation and update internal systems.
– Provide medical guidance and support to the operations team on complex cases.

– Qualified healthcare professional with relevant medical qualifications (paramedics, nurses, EMTs, pharmacists, etc.) – Mandatory
– Previous experience in travel and medical assistance or emergency response
– Strong decision-making skills with the ability to remain calm under pressure.
– Excellent communication, organisational, and case management skills.
– Proficient in Microsoft Office with strong attention to detail.
– Client-focused, able to work collaboratively, with additional language skills being an advantage.

Around £33,000 / £35,000 per annum depending on experience