Multilingual Customer Service Manager


Ref: 179GC1

Company Profile

Our client is a fast growing UK company with international operations, especially in DACH region and Benelux


Multilingual Customer Service Manager
Salary: £30,000 - £35,000 depending on experience
Location: Derby, Derbyshire
At commutable distance by car from Burton upon Trent, Willington, Stafford, Nottingham, Loughborough, Stoke-on-Trent, Lichfield, Tamworth, Macclesfield, Chesterfield, Mansfield, Leicester, Derbyshire
Ref: 179GC1

*** Excellent opportunity to work for a fast growing company with great career
        opportunities and progression ***

*** Monday to Thursday 8:30am-5:30pm and Friday 8:30am-3pm ***

Main duties:
To manage the day-to-day operations in the customer service department

The Role:
- To manage a team of customer service agents
- To implement policy and procedure to improve the standard of customer experience
- To define the rule sets for the ticketing system and ensure a response to customer
   queries in a timely manner.
- To monitor customer ratings online and maintain a high standard
- To be the main point of contact for both customer and departmental escalations.

Candidate's Profile

- Fluent in English
- Fluent in German or bilingual Dutch & French
- Previous experience in Customer Service Management and as a Team Leader
- Confident telephone manners with excellent communication skills
- Great attention to details
- Problem solving and enthusiastic attitude
- Good IT skills and experience with CRM system


£30,000 - £35,000 pa depending on experience


Customer Service, Team Leader, Customer Care, Sales Administration, Sales Coordinator, Account Management, Inside Sales, Order Processing, Customer Relationship, Administration, Ticketing System, CRM, Derbyshire, Fluent in German, French, Dutch




£30,000 - £35,000 pa





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