Bilingual and Multilingual Job Vacancies

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Multilingual Customer Service Representative (Italian AND Spanish speaking)
Nottingham Up to £25,000 pa
Status Date Added Reference

Vacant 21/09/2020 342SI1
Company Profile:

Our client is a well-established IT Support provider in Nottingham.

Responsibilities:

Multilingual Customer Service Representative (Italian AND Spanish speaking)
Customer Service, Client Support, Help Desk, Technical Support, Service Support, IT, Software,  Software Support, Technical Software, Network environment, Outlook, Remote upgrades, Remote Desktop, IT Engineer, Service Desk, Document Management,  MS Office, Italian, Spanish
Salary: up to £25,000 p.a. depending on experience + Benefits
Location: Nottingham, Nottinghamshire
At commutable distance from Derby, Leicester, Loughborough, Burton upon Trent, Grantham, Newark on Trent, Grantham, Burton upon Trent, Mansfield, M1
Ref: 342SI1

*** Start date: September / October 2020 ***
*** Candidate must be able to commute to Nottingham central by public
      transport ***

*** Full training will be provided, IT career progression opportunity ***

Main Duties:
To provide Customer Service and Help Desk Support for international clients.

The Role:
- Deal with technical related issues with customers over the phone
- Provide 1st line technical support and problem fixing for end users on all
  systems
- Support hardware maintenance and troubleshooting the problems
- Software installation and maintenance
- Provide network support, phone system support
- Guaranty that reported problems are dealt with professionally and in a timely
  manner
- Priorities between tasks to achieve SLA’s

Candidate's Profile:

- Fluent in Italian AND Spanish (Written and Spoken)
- Fluent in English (Spoken and Written)
- Other language would be a bonus: French or German or Portuguese
- Customer Service experiences is necessary for the role
- Previous experiences in IT support, 1st or 2nd line help desk support or
  Technical Help Desk is a strong advantage
- IT related problem-solving skills is beneficial
- Excellent and professional communication skills
- Desirable but not essential: Working knowledge of Office365, Exchange 2013,
  Windows 10, Windows 8
- Candidate be able to commute to Nottingham central by public transport (car
  park is limited)

Salary:

Up to £25,000 pa depending on experience + Bonus + Benefits