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Multilingual IT Customer Service Support (French AND Italian speaking)
Nottinghamshire Up to £24,000 pa
Status Date Added Reference

Filled 20/11/2018 342FI
Company Profile:

Our client is a well-established IT Service Desk Support provider.

Responsibilities:

Multilingual IT Customer Service Support (French AND Italian speaking)
Customer Service, Client Support, Customer Care, Help Desk, Technical Support, Service Support, Helpdesk, IT, Software,  Software Support, Technical Software, Network environment, Outlook, Installation, Server virtualization, Testing, Remote upgrades, Remote Desktop, IT Engineer, Service Desk, Document Management,  MS Office, Windows 8, Windows 10, Office 365, Fluent in French, Fluent in Italian, Fluent in English
Salary: Up to £24,000 pa depending on experience + Bonus + Benefits
Location: Nottinghamshire

Ref: 342FI

***  Full training will be provided ***
*** Career progression within the company ***
*** Trendy & Friendly Work Environment ***

Main Duties:
To provide IT systems and processes support to all users within the group (UK & Europe)

The Role:
- Provide 1st line support and problem fixing for end users on all systems (Including remote)
- Support hardware maintenance and troubleshooting (Desktops, printers and servers)
- Software installation and maintenance
- Provide network support, phone system support
- Installation and administration of users
- Database housekeeping, record keeping and documentation
- Guaranty that reported problems are dealt with professionally and in a timely manner
- Priorities tasks to achieve SLA’s
- Occasional travel to other sites and visit clients

 


Candidate's Profile:

- Fluent in Italian AND French (Spanish would be an advantage)
- Fluent in English (Spoken and Written)
- Previous experiences in IT support, 1st line desk support or customer services is beneficial
- IT related problem solving skills
- Excellent and professional communication skills
- Desirable but not essential: Working knowledge of Office365, Exchange 2013, Windows 10, Windows 8

Salary:

Up to £24,000 pa depending on experience  + Bonus + Benefits