Our client is a well-established IT Service Support provider based in Nottingham.

Multilingual IT Service Desk Support (Spanish or Portuguese speaking)
Salary: basic up to £28K depending on experiences + Bonus £4500 depending on KPI’s
Location: Nottingham, Nottinghamshire - office based
At commutable distance from Derby, Leicester, Loughborough, Burton upon Trent, Grantham, Newark on Trent, Grantham, Burton upon Trent, Mansfield, M1, Nottinghamshire, Derbyshire, Leicestershire
Ref: 342SPP

*** Candidate must be able to commute to Nottingham central***
*** Shift patterns: Mon - Fri 7:00 - 23:00 depending on projects ***

Main Duties:
To provide IT systems and processes support

The Role:
- Provide 1st and 2nd line technical support and problem fixing for end users on all systems (Including remote)
- Support hardware maintenance and troubleshooting (Desktops, printers and servers)
- Software installation and maintenance
- Provide network support, phone system support
- Installation and administration of users
- Database housekeeping, record keeping and documentation
- Guaranty that reported problems are dealt with professionally and in a timely manner
- Priorities tasks to achieve SLA’s

- Fluent in Portuguese and/or Spanish (written and spoken)
- Fluent in English (written and spoken)
- IT studies or previous experiences in IT support, 1st line desk support or Customer Services is essential
- IT related problem solving skills is a must
- Excellent and professional communication skills
- Desirable but not essential: Working knowledge of Office365, Exchange 2013, Windows 10, Windows 8
- Able to commute to Nottingham central, the role is office based
- Candidate has to be eligible to work in the UK

Basic up to £28K depending on experiences + Bonus £4500 depending on KPI’s

Help Desk, Technical Support, Service Support, IT Support, Windows support, Software, Software Support, Network environment, Outlook, Installation, Server virtualization, Testing, Remote upgrades, Remote Desktop, IT Engineer, Service Desk, Document Management, MS Office, Windows 8, Windows 10, Office 365, Fluent in Portuguese, Fluent in Spanish