Our client is an international manufacturer and a leader in their field

Polish or German speaking Head of Customer Service
Salary: Competitive Salary
Location: Warrington, Cheshire
At commutable distance from Warrington, Bury, Rochdale, Blackburn, Preston, Wigan, Burnley, Stockport, Bolton, Liverpool
Ref: 2116GP1

Main duties:
To be a leader of International Customer Service Teams. Delivering a high customer experience to gain new business, maintain current business and support the continuous growth of the business.

The Role:
- To manage teams based in UK, Austria and Poland
- To train and develop the Customer Service teams to provide excellent customer service
- To generate repeat business through excellent communication and delivery service
- To build good relationship with Key customers and suppliers
- To improve customer service process including ERP processes
- To liaise between the production team and other departments when it requires
- To report KPIs and other information to the Management
- To travel internationally

- Fluent in English and German and/or Polish
- Experienced in Customer Service Management Role
- Knowledge of Order Book Management
- Great experience in managing large team
- It literate and ERP system knowledge
- Strong customer mind-set
- Target driven
- Able to commute to the office on daily basis

Competitive salary

 

Order Book Management, Customer Service Management, Customer Care, Call Centre Manager, Customer Support Coordinator, Polish Speaking, German Speaking, Coordination, Sales, inside sales, Sales support, Key Account, Export coordination, international Customer service, Customer Service Coordinator, Managing Team, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian