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Portuguese AND Spanish speaking IT Service Support
Nottinghamshire £19,000 - £24,000 p.a.
Status Date Added Reference

Filled 03/01/2020 342SPO
Company Profile:

Our client is a well-established IT Service Desk Support provider.

Responsibilities:

Portuguese AND Spanish speaking IT Service Support
Customer Service, Client Support, Customer Care, Help Desk, Technical Support, Service Support, Helpdesk, IT, Software,  Software Support, Technical Software, Network environment, Outlook, Installation, Server virtualization, Testing, Remote upgrades, Remote Desktop, IT Engineer, Service Desk, Document Management,  MS Office, Windows 8, Windows 10, Office 365, Fluent in Portuguese, Fluent in Spanish
Salary: £19,000 - £24,000 p.a. depending on experience + Benefits
Location: Nottinghamshire
Ref: 342SPO

* Immediate START available before Christmas! *
* Full customer service training will be provided, career progression within the company *
* Shift patterns: Mon - Fri 11:00 - 23:00 *

Main Duties:
To provide IT systems and processes support to all users within the group (Worldwide)

The Role:
- Provide 1st line technical support and problem fixing for end users on all systems
  (Including remote desktop)
- Support hardware maintenance and troubleshooting (Desktops, printers and servers)
- Software installation and maintenance
- Provide network support, phone system support
- Installation and administration of users
- Database housekeeping, record keeping and documentation
- Guaranty that reported problems are dealt with professionally and in a timely manner
- Priorities tasks to achieve SLA’s

Candidate's Profile:

- Fluent in Portuguese AND Spanish
- Fluent in English (Spoken and Written)
- Previous experiences in IT support, 1st line desk support or Customer Services
- IT related problem solving skills
- Excellent and professional communication skills
- Desirable but not essential: Working knowledge of Office365, Exchange 2013, Windows
  10, Windows 8
- Candidate be able to commute to Nottingham central by public transport

Salary:

£19,000 - £24,000 p.a. depending on experience + Benefits