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Portuguese speaking Customer Service Advisor
West Yorkshire Circa £20,000 p.a.
Status Date Added Reference

Filled 04/09/2020 362CSPT
Company Profile:

Our client is a fast growing company, selling their products across the Europe.

Responsibilities:

Portuguese speaking Customer Service Advisor
Customer Service, Customer Advisor, Technical Support, IT Support, Invoices, Sales administration, Sales Support, Customer Support, Credit notes, Refund process, Portuguese, West Yorkshire, Yorkshire
Salary: cca. £20,000 p.a. + Benefits
Location: West Yorkshire
Ref: 362CSPT

*** Candidate must be a car owner as the company is difficult to reach by public transport ***
*** Open to recent graduate too, training will be provided ***

Main duties:
To provide Customer Support for new and existing clients with orders, deliveries, payments and refund process.

The Role:
- To maintain and develop the relationship with new and existing clients in order to maximise the sales on the European market
- To organise, manage and track delivery
- To manage existing accounts
- To provide technical support on the helpdesk
- To deal with aftersales enquiries and complaints
- To deal with IT related problems
- To provide excellent standards of customer service
- To liaise with other departments internally to resolve customers queries

Candidate's Profile:

- Fluent in Portuguese and English (written and spoken) to high standard
- Previous experience in Customer Service would be an advantage
- Interest or experience in the IT sector would be a bonus
- Excellent telephone manners
- Able to work independently and as part of a team
- IT Literate and numerate
- Car owner due to the company's location (no local public transport)

Salary:

cca. £20,000 p.a. + Benefits