Portuguese speaking IT Customer Service Advisor

West Yorkshire

Ref: 362PO

Company Profile

Our client is a fast growing company selling their products across Europe.

Responsibilities

Portuguese speaking IT Customer Service Advisor
Salary: cca. £20,000 p.a. + Benefits
Location: West Yorkshire
Ref: 362PO


*** Immediate start available after the interview process ***
*** Open to recent graduate too, training will be provided ***
*** Technical skillset and hardware knowledge is required for the role ***
*** Full time role, working hours: Mon-Fri: 8.30am – 5pm ***


Main duties:
To provide IT related technical support and customer service for new and existing clients with orders, deliveries, payments and refund process also help them to find the right products.


The Role:
- To maintain and develop the relationship with new and existing clients
   in order to maximise the sales on the European market
- To organise, manage and track delivery
- To manage existing accounts
- To provide technical support on the helpdesk
- To deal with aftersales enquiries and complaints
- To deal with IT related technical and products problems
- To provide excellent standards of customer service
- To liaise with other departments internally to resolve customers queries

Candidate's Profile

- Fluent in Portuguese to mother tongue standard
- Fluent in English written and spoken in very high level
- IT help desk, technical customer service experiences required
- IT studies and hardware knowledge would be a strong advantages
- Experience in the IT sector is a bonus
- Excellent telephone manners
- Able to work independently and as part of a team

Salary

cca. £20,000 p.a. + Benefits

Keywords

IT, Help Desk, Technical Support, Customer Service, Customer Advisor, Technical Support, IT Support, Invoices, Sales administration, Sales Support, Customer Support, Credit notes, Refund process, West Yorkshire, Yorkshire, Portuguese

Status

Closed


Salary

Up to £20,000 pa


Reference

362PO


Location

West Yorkshire


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