Refund and Ticketing Consultant - Travel Industry

Manchester- Hybrid working

Ref: 2293E

Company Profile

Our client is a well-established international travel company.


Refund and Ticketing Consultant (Travel Industry)
Salary: Up to £26,000 pa + Benefits (24 days holiday + BH, Private medical insurance and more)
Location: Manchester- Hybrid working pattern
Ref: 2293E

*** HYBRID working pattern- 2 days in the office and 3 days at home***

Main duties:
Supporting Ticketing and Refunds Manager in issuing tickets and refunds.

The Role:
- To be responsible for manual ticketing and refunds processing
- To monitor queue
- To issue credit notes to clients
- To be applying for airlines refunds
- To be processing weekly BSP/ARC reconciliations
- To be resolving ADMs
- To be exceeding customers’ expectation by offering professional advice
- To successfully prioritise work load
- To be attending meetings and team activities



Candidate's Profile

- Previous experience in ticketing and refunds role
- Previous experience in travel industry
- Experience in native GDS (Amadeus, Sabre or Galileo) desirable
- Knowledge of Agresso Travel System desirable
- Excellent customer service skills
- Self-motivated individual
- Target-driven and strategic attitude


Up to £26k pa + benefits (24 days holiday + BH, Private medical insurance and more)


SSP, Agresso Travel System, Reconciliation Process, Customer Service, Auto- Ticketing, Support, Multitask, GDS, Communication, Amadeus, Galileo, Sabre




Up to £26,000 pa




Manchester- Hybrid working

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