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Russian or Polish Speaking Customer Support Advisor
Newark-on-Trent £16,500 -£18,000 p.a.
Status Date Added Reference

Vacant 17/11/2017 E58PR
Company Profile:

Our client is a well-established, international manufacturing company leader in its industry

Responsibilities:

Russian or Polish Speaking Customer Support Advisor
Call Management, IT. Customer Advisor, Customer Care, Customer Service, Customer Support, Russian, Polish, Russia, Poland, Helpdesk, Software, Technical Support, Troubleshooting,
Salary: £16,500 -£18,000 p.a. + benefits
Location: Newark-on-Trent, Nottinghamshire
At commutable distance by car from Mansfield, Nottingham, Newark-on-Trent, Sutton-on-Trent, Lincoln, Grantham, Sleaford,Southwell. Nottinghamshire, Lincolnshire

Ref: E58PR

*** Fluency in either Russian or Polish is essential ***

** Also suitable for Entry / Graduate Level **

Main duties:
To be responsible for the day-to-day customer care and customer support

The Role:
- To deal with enquiries on a daily basis via email and over the phone
- To provide an excellent level of customer service
- To ensure resolution of customer problems and transfer to senior technician when
  necessary
- To accurately update the database and produce quality reports for supervisors
- To gain an excellent understanding of new and existing company products

The Working Hours:
Shifts would be between these hours: 05:30-22:00 M-F, 05:30-19:00 Sat; 07:30-18:00 Sunday
37.5 hours per week
5 days per week over 7 days


 


Candidate's Profile:

- Fluency in either Russian or Polish is essential
- Fluency in English is also a necessity
- Previous experience in Customer Services
- Excellent communication and interpersonal skills
- Able to work as part of a team as well as to take own initiative
- Able to work under pressure in a fast-paced environment
- Proactive and dynamic personality
- IT literate

Salary:

£16,500 -£18,000 p.a.