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Russian or Polish Speaking Customer Support Advisor
Newark-on-Trent £16,500 -£18,000 p.a.
Status Date Added Reference

Vacant 17/11/2017 E58PR
Company Profile:

Our client is a well-established, international manufacturing company leader in its industry


Russian or Polish Speaking Customer Support Advisor
Call Management, IT. Customer Advisor, Customer Care, Customer Service, Customer Support, Russian, Polish, Russia, Poland, Helpdesk, Software, Technical Support, Troubleshooting,
Salary: £16,500 -£18,000 p.a. + benefits
Location: Newark-on-Trent, Nottinghamshire
At commutable distance by car from Mansfield, Nottingham, Newark-on-Trent, Sutton-on-Trent, Lincoln, Grantham, Sleaford,Southwell. Nottinghamshire, Lincolnshire

Ref: E58PR

*** Fluency in either Russian or Polish is essential ***

** Also suitable for Entry / Graduate Level **

Main duties:
To be responsible for the day-to-day customer care and customer support

The Role:
- To deal with enquiries on a daily basis via email and over the phone
- To provide an excellent level of customer service
- To ensure resolution of customer problems and transfer to senior technician when
- To accurately update the database and produce quality reports for supervisors
- To gain an excellent understanding of new and existing company products

The Working Hours:
Shifts would be between these hours: 05:30-22:00 M-F, 05:30-19:00 Sat; 07:30-18:00 Sunday
37.5 hours per week
5 days per week over 7 days


Candidate's Profile:

- Fluency in either Russian or Polish is essential
- Fluency in English is also a necessity
- Previous experience in Customer Services
- Excellent communication and interpersonal skills
- Able to work as part of a team as well as to take own initiative
- Able to work under pressure in a fast-paced environment
- Proactive and dynamic personality
- IT literate


£16,500 -£18,000 p.a.