Our client is a multinational tech company providing solutions on a global scale

Spanish and Italian or French speaking Customer Service Administrator
Salary: £26,000 p.a. + 15% Bonus + Excellent benefits
Location: Sunbury, Middlesex
Easy commute by public transport with South Western Railway (Waterloo, Vauxhall, Clapham, Wimbledon, New Malden, Norbiton, Kingston, Teddington, Fulwell, Hempton, Sunbury, Upper Halliford)
Commutable by car from Surrey, Addlestone, Weybridge, Hersham, Esher, Ashford, Feltham, Twickenham, Greater London, South West London, M3, A308
Ref: 446CS

* One year fixed term contract – Maternity Cover until March 2023 *
* Working hours Mon-Thurs 8am – 5pm, Fri 8am – 3pm *
* Hybrid working system*

Main Duties:
To support the Customer Service department with EMEA accounts via emails, chats and phone calls.

The Role:
- Answering telephone calls and emails in a timely and professional manner
- Providing first line technical support if/when required
- Supporting the Account Managers on regional accounts
- Managing live chat communication with clients
- Supporting the Sales department with new sales lead information
- Ensuring all customers' queries are dealt efficiently
- Managing logistical issues
- Providing support on key projects

 

- Fluent in English and Spanish (written & spoken)
- Fluent in either Italian or French (written and spoken)
- Previous Customer Service or Sales Coordination experience desirable
- Excellent communication & customer focused
- Confident, proactive & dynamic
- Computer literate (excel, outlook, CRM system)

£26,000 pa basic salary + 15% Bonus + Excellent benefits

Customer service, Customer Care, Customer support, Customer Advisor, Sales Support, Order processing, CRM, Excel, Fluent in Spanish, Fluent in Italian, Fluent in French