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Spanish AND Portuguese IT Service Support
Nottinghamshire Up to £24,000 pa
Status Date Added Reference

Filled 01/03/2019 342SP
Company Profile:

Our client is a well-established IT Service Desk Support provider.

Responsibilities:

Spanish AND Portuguese IT Service Support
Customer Service, Client Support, Customer Care, Help Desk, Technical Support, Service Support, Helpdesk, IT, Software,  Software Support, Technical Software, Network environment, Outlook, Installation, Server virtualization, Testing, Remote upgrades, Remote Desktop, IT Engineer, Service Desk, Document Management,  MS Office, Windows 8, Windows 10, Office 365, Fluent in Portuguese, Fluent in Spanish
Salary: £19,000 - £23,000 p.a. depending on experience + Benefits
Location: Nottinghamshire

Ref: 342SP

*** Candidate needs to be able to commute to Nottingham central by public transport ***
*** Full customer service training will be provided ***
*** Career progression within the company ***

Main Duties:
To provide IT systems and processes support to all users within the group (UK & Europe)

The Role:
- Provide 1st line support and problem fixing for end users on all systems (Including
  remote)
- Support hardware maintenance and troubleshooting (Desktops, printers and servers)
- Software installation and maintenance
- Provide network support, phone system support
- Installation and administration of users
- Database housekeeping, record keeping and documentation
- Guaranty that reported problems are dealt with professionally and in a timely manner
- Priorities tasks to achieve SLA’s
- Occasional travel to other sites and visit clients



Candidate's Profile:

- Fluent in Spanish AND Portuguese close to mother tongue standard
- Fluent in English (Spoken and Written)
- Previous experiences in IT support, 1st line desk support or Customer Services
- IT related problem solving skills
- Excellent and professional communication skills
- Desirable but not essential: Working knowledge of Office365, Exchange 2013, Windows
  10, Windows 8
- Candidate be able to commute to Nottingham central by public transport

Salary:

Up to £24,000 pa depending on experience  + Bonus + Benefits