Spanish and Portuguese speaking Multilingual IT Support

Nottingham

Ref: 342SP

Company Profile

Our client is a well-established service provider in Nottingham.

Responsibilities

Spanish and Portuguese speaking Multilingual IT Support
Salary: OTE £30,000 p.a. depending on experiences
Location: Nottinghamshire
Ref: 342SP


*** Fluent in Spanish and Portuguese ***
*** Experience in IT Support or Troubleshooting is essential for the role ***
*** Candidate must be able to commute to Nottingham central ***
*** Full time, office based, permanent role available with immediate start ***


Main Duties:
To provide Customer Service and IT Help Desk Support for international clients to answering 1st line technical support calls and troubleshooting customers problems.


The Role:
- Deal with technical related issues with customers over the phone
- Guaranty that reported problems are dealt with professionally and in a timely manner
- Provide 1st line technical support and problem fixing for end users on all systems
- Support hardware maintenance and troubleshooting the problems
- Escalate technical issues to the right direction
- Provide 2nd line technical support after a training period
- Software installation and maintenance
- Provide network support, phone system support
- Priorities between tasks to achieve SLA’s


 

Candidate's Profile

- Fluent in Spanish and Portuguese and English (written and spoken)
- Previous experiences in IT support, 1st or 2nd line help desk support or Technical Help Desk is required
- Troubleshooting experiences or background with IT ticketing system or IT related problem-solving skills
- IT studies or interest for IT sector is desirable
- Excellent and professional communication skills
- Candidate be able to commute to Nottingham central by public transport (car park is limited)

Salary

up to £25,000 p.a. depending on experiences + Bonus up to £4500 + Benefits

Keywords

IT support, IT customer service, Troubleshooting, 1st line support, 2nd line support, debugging, Customer Service, Client Support, Help Desk, Technical Support, Service Support, IT, Software, Software Support, Technical Software, Network environment, Outlook, Remote Desktop, IT Engineer, Service Desk, Fluent Spanish, Fluent Portuguese, Fluent English

Status

Closed


Salary

OTE £30,000 p.a.


Reference

342SP


Location

Nottingham


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