Our client is a British Manufacturer distributing worldwide

Spanish speaking Customer Service Coordinator (SAP)
Salary: up to £30,000 pa DOE + Benefits
Location: Manchester
Commutable from Rochdale, Oldham, Bury, Bolton
Ref: 744AU

Main duties:
Provide customer satisfaction through order processing, order return, general account management, assist credit/collections communication and resolution, and order follow-up

The role:
- Providing a single point of contact for customers for all customer queries
- Liaise with account managers regarding customer requirements, order updates, pricing
- Collaborate internal stakeholders to ensure international business delivers exceptional service
- Support customers and account managers as necessary (i.e. open orders, shipping history, etc.)
- Assist Finance department with monitoring customer accounts and payments
- Create/Maintain pricing records on system to ensure customer records are up-to-date
- Coordinate freight quotes and/or customer pick up with Logistics / Despatch
- Filing (electronic) to insure documentation is available to support internal/external audits
- Deal with customer order enquiries including liaising with Stock Control for availability

 

- Fluent in Spanish to Business level (oral & written)
- Multi-tasking skills – can prioritise, is detail orientated and perform an variety of concurrent tasks with minimal direction
- Proactive and takes the initiative to ensure the customer has a positive outcome at all times
- Analytical and problem solving skills / SAP experience desirable
- Must resolve order intake, order returns, account management and shipping issues successfully and efficiently
- Analytical and able to present and report accurate data
- Verbal and nonverbal communication skills

Up to £30,000 pa DOE + Benefits

Customer Service, Client Relationship, Export sales, Sales Coordinator, Inside sales, Account manager, Account coordinator, Client relationship manager, Customer service manager, Sales executive, Sales manager, export coordinator, logistics, International, Spanish Speaker