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Spanish speaking Desktop Engineer
London cca. £35,000 pa
Status Date Added Reference

Filled 05/05/2019 342SDE
Company Profile:

Our client is a well-established IT Service Desk Support provider who is offering an Onsite Desktop Engineer position for one of their Key Account.

Responsibilities:

Spanish speaking Desktop Engineer
Customer Service, Client Support, Customer Care, Help Desk,  1st and 2nd line Support, Technical Support, Service Support, Helpdesk, IT, Software,  Software Support, Technical Software, Network environment, Outlook, Installation, Server virtualization, Testing, Remote upgrades, Remote Desktop, IT Engineer, Service Desk, Document Management,  MS Office, Windows 8, Windows 10, Office 365, Fluent in Spanish, Fluent in English
Salary: cca. £35,000 pa depending on experience + Benefits
Location: London
Ref: 342SDE

*** IT background is essential for this role ***
*** Position is available with immediate START ***

Main Duties:
To provide IT systems and processes support to all users within the company

The Role:
- Provide 1st and 2nd line support and problem fixing for end users on all systems
  (Including remote)
- Prioritise, progress and resolve technical queries and service requests assigned to the
  individual in accordance with standard and customer specific SLA’s
- Maintain personal qualifications and skill sets and ensure training is completed in line
  with business and personal needs
- Support hardware maintenance and troubleshooting (Desktops, printers and servers)
- Software installation and maintenance
- Provide network support, phone system support
- Installation and administration of users
- Database housekeeping, record keeping and documentation
- Guaranty that reported problems are dealt with professionally and in a timely manner

Candidate's Profile:

- Fluent in English (written and spoken) to close o mother tongue standard
- Fluent in Spanish written and spoken would be an advantage
- Previous experiences in IT support, 1st and 2nd line desk support or IT / Technical
  related Customer Services is ESSENTIAL

- IT related problem solving skills
- Excellent and professional communication skills
- Working knowledge of IT infrastructure support working across a range of up to date
  technologies including desktop/laptop/printer hardware, Office 365, Exchange, Windows
  10, Active Directory, Apple OSX and iOS, deployment technologies SCCM/WSUS/MDT.

Salary:

cca. £35,000 pa depending on experience + Benefits