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SQL Software Support Team Leader
Maidenhead £40,000 - £48,000 p.a.
Status Date Added Reference

Vacant 31/07/2020 355HD
Company Profile:

Our client is a well-established international company providing business software solutions (SAAS) on the European Market.

Responsibilities:

SQL Software Support Team Leader
Helpdesk, Support, Software, SQL, SAAS, IT Technology, IT Software, 2nd line support, 3rd line support, IT Software Sales, Cloud Technology, IT support, Support Desk, Support Manager, CRM, Support Engineer, Technical Customer service, ERP, Software Implementation Support, IT project, System Implementation, Software Support, IT Support Team Manager
Salary: £40,000 - £48,000 p.a. + Excellent Benefits
Location: Maidenhead, Berkshire
Commutable from Reading, Slough, Windsor, Maidenhead, Wokingham, Oxford, High Wycombe, Woking, Bracknell, Farnborough, Watford, Hayes, Uxbridge, Wembley, Harrow, Twickenham, Richmond, Berkshire, Buckinghamshire, London, M4.
Ref: 355HD

*** Excellent opportunity within a fast growing International IT Software Provider ***
*** Job is available with immediate START after the interview procedure ***

Main Duties:
- To deal with Customer queries on a daily basis and lead a small Help Desk Support Team (4 Engineers)

The Role:
- To be responsible for the IT Support team management and their excellent level of customer service
- To provide smooth and efficient customer support on a daily basis for existing clients
- To give feedback to the internal teams (Sales, Software Engineers, Trainers)
- To contribute to improving customer support by actively responding to queries and handling complaints
- KPI & SLA management, to report performance weekly and monthly to the management
- To develop the team’s knowledge and share experiences
- To train new team members and responsible for mentoring



Candidate's Profile:

- Fluent in English (written and spoken)
- Previous Team Leader experiences is a MUST
- Experiences in SAAS, ERP or financial software packages support
- Background in SAAS is ESSENTIAL (working for Software provider company)
- IT Software support background for end users is ESSENTIAL for the role
- SQL/Windows Operating Systems/Microsoft applications experience is NECESSARY
- French / German / Dutch or Swedish language skills would be a BONUS
- Excellent communication and problem solving skills
- Able to encourage collaborative working and demonstrate teamwork at the highest level
- Currently living at commutable distance by car from Maidenhead

Salary:

£40,000 - £48,000 p.a. + Excellent Benefits