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Technical Customer Service Advisor in Heilbronn (Germany)
Germany Up to €50,000 pa
Status Date Added Reference

Filled 04/07/2020 344CSAT
Company Profile:

Our client is a well-established international engineering and manufacturing company.


Technical Customer Service Advisor in Heilbronn (Germany)
Customer Service, SAP, Customer Support, Technical Customer Service, Technical Inquiries, Quotation, Pricing, Order processing, Purchasing, ERP, Invoicing, Coordination, Sales Administration, Sales Support, B2B, Manufacturing, Electrical Engineering, Production, Distribution, Manufacturing, Engineering, Electrical Engineering, Export, German, Germany, Deutschland
Salary: up to €50,000 per annum + Excellent Benefits
Location: Germany
Ref: 344CSAT

*** Excellent opportunity within an international manufacturer company ***
*** Full time permanent position available with immediate start ***

Main Duties:
To provide technical, applications and sales support to existing customers and provide excellent level of customer service.

The Role:
- To respond to customer queries relating to quotations and prices
- Pro-active contact of existing and potential customers in support of external sales activities.
- To deal with enquiries and process orders in the system
- To check the pricelist, quotations and put all details accordingly in the SAP system
- To coordinate return process and resolve any issues related to orders in line with
   company's policy
- To respond to customer queries relating to stock availability, quotations, delivery etc.
- To keep accurate records and maintain customer databases
- To deal with general administrative duties in SAP system

Candidate's Profile:

- Fluent in English written and spoken
- Fluent in German written and spoken
- Ideally studied Technical / electrical engineering / physics.
- Customer Service experiences within B2B Manufacturing Company
- Technical support background would be a bonus
- ERP system knowledge and MS Office skills necessary
- SAP knowledge must have
- Communicative, proactive attitude to resolve problems
- Enthusiastic Team Player


Up to €50,000 per annum + Excellent Benefits