Trilingual 1st Line Technical Support - Italian and French speaking


Ref: 342IF3

Company Profile

Our client is a well-established service provider in Nottingham.


Trilingual 1st Line Technical Support - Italian and French speaking
Salary: up to £25,000 p.a. depending on experiences + Benefits
Location: Nottinghamshire
Ref: 342IF3

*** Experience in IT Support or Troubleshooting is essential for the role ***
*** Candidate must be able to commute to Nottingham central ***
*** Full time, office based, permanent role available with immediate start ***

Main Duties:
To provide Customer Service and IT Help Desk Support for international clients to answering 1st line technical support calls and troubleshooting customers problems.

The Role:
- Deal with technical related issues with customers over the phone
- Provide 1st line technical support and problem fixing for end users on all systems
- Support hardware maintenance and troubleshooting the problems
- Escalate technical issues to the right direction
- Provide 2nd line technical support
- Software installation and maintenance
- Provide network support, phone system support
- Guaranty that reported problems are dealt with professionally and in a timely manner
- Priorities between tasks to achieve SLA’s

Candidate's Profile

- Fluent in both Italian and French (written and spoken)
- Fluent in English (written and spoken)
- Troubleshooting experiences is essential for the role
- Experiences with IT ticketing system is a must
- Previous experiences in IT support, 1st or 2nd line help desk support or Technical Help
   Desk is a strong advantage
- IT related problem-solving skills is beneficial
- Excellent and professional communication skills
- Desirable but not essential: Working knowledge of Office365, Exchange 2013, Windows
   10, Windows 8
- Candidate be able to commute to Nottingham central by public transport (car park is


Up to £25,000 p.a. depending on experiences + Benefits


IT support, IT customer service, Troubleshooting, 1st line support, 2nd line support, debugging, Customer Service, Client Support, Help Desk, Technical Support, Service Support, IT, Software, Software Support, Technical Software, Network environment, Outlook, Remote Desktop, IT Engineer, Service Desk, Fluent Italian, Fluent French, Fluent English




Up to £25,000 p.a.





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