TriLingual Customer Service Administrator - Italian and French

Middlesex

Ref: 4185CS

Company Profile

Our client is a multinational tech company providing solutions on a global scale

Responsibilities

TriLingual Customer Service Administrator (Italian and French)
Salary: £27,500 p.a. + Bonus + Excellent benefits
Location: Middlesex
Ref: 4185CS


*full time permanent position*
*Working hours Mon-Thurs 8am – 5pm, Fri 8am – 3pm *
*Hybrid working system* - 2 days in the office / 3 days at home


Main Duties:
To support the Customer Service department via emails, chats and phone calls as well as coordinae the return of products


The Role:
- Answering telephone calls and emails in a timely and professional manner
- To deal with replacement inquiries from distributors, resellers and customers
- Ensuring all customers' queries are dealt with efficiently and timeously also providing relevant feedback
- Managing logistical issues and deal with all replacements ensuring customer satisfaction
- Liasing with internal departments - Technical team, accounts, warehouse etc
- To arrange shipments
- all administration relating to role - database, reports, work records etc


 

Candidate's Profile

- Fluent in French and Italian (written & spoken) essentail
- Previous Customer Service or Sales Coordination experience beneficial
- Excellent communication skills
- Customer service focused
- Confident, proactive & dynamic
- Computer literate (excel, outlook, CRM system)

Salary

£27,500 p.a. + Bonus + Excellent benefits

Keywords

Customer service, Representative, Customer Care, Customer support, Customer Advisor, Sales Support, Order processing, CRM, Warranty process, returns, Return policy, Replacement orders, Shippments, Inquiries, Excel,, Fluent in French, Fluent in Italian

Status

Closed


Salary

Up to 27,500 p.a.


Reference

4185CS


Location

Middlesex


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