Trilingual Customer Service Administrator (German with either French/Italian/Spanish/Polish)

Sunbury

Ref: 447RMA4

Company Profile

Our client is a multinational tech company providing solutions on a global scale

Responsibilities

Trilingual Customer Service Administrator (German with either French/Italian/Spanish / Polish)
Salary: £26,300 p.a. + Bonus + Excellent benefits
Location: Sunbury, Middlesex
Easy commute by public transport with South Western Railway (Waterloo, Vauxhall, Clapham, Wimbledon, New Malden, Norbiton, Kingston, Teddington, Fulwell, Hempton, Sunbury, Upper Halliford.
Commutable by car from Surrey, Addlestone, Weybridge, Hersham, Esher, Ashford, Feltham, Twickenham, Greater London, South West London, M3, A308
Ref: 447RMA4


*Working hours Mon-Thurs 8am – 5pm, Fri 8am – 3pm *
*Hybrid working system* - 2 days in the office / 3 days at home


Main Duties:
To support the Customer Service department via emails, chats and phone calls coordinating the return of products


The Role:
- Answering telephone calls and emails in a timely and professional manner
- To deal with replacement inquiries from distributors, resellers and customers
- Ensuring all customers' queries are dealt with efficiently and timeously also providing relevant feedback
- Managing logistical issues and deal with all replacements ensuring customer satisfaction
- Liaising with internal departments - Technical team, accounts, warehouse etc.
- To arrange shipments
- All administration relating to role - database, reports, work records etc.


 

Candidate's Profile

- Fluent in German and one of the following: French OR Italian OR Spanish OR Polish (written & spoken)
- Previous Customer Service or Sales Coordination experience beneficial
- Excellent communication skills
- Customer service focused
- Confident, proactive & dynamic
- Computer literate (excel, outlook, CRM system)

Salary

£26,300 p.a. + Bonus + Excellent benefits

Keywords

Customer service, Representative, Customer Care, Customer support, Customer Advisor, Sales Support, Order processing, CRM, Warranty process, returns, Return policy, Replacement orders, Shipments, Inquiries, Excel, Fluent in German, Fluent in French, Fluent in Italian, Fluent in Spanish, Fluent in Polish, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian

Status

Live


Salary

£26,300 p.a.


Reference

447RMA4


Location

Sunbury


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