An exciting opportunity to work at a multinational tech company with their site within commutable distance from London. A company who develop, manufacture and sell IT products on a global scale and who pride themselves on not only being customer focused but who value their employees.

TriLingual Customer Service Administrator (Spanish and French)
Location: Feltham
Hybrid work after training
Salary: £27,500 per annum plus Bonus and Excellent benefits
Ref: 4250FS

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4250FS

Main duties:
To support the Customer Service department via emails, chats and phone calls as well as coordinate the return of products

The Role:
– Answering telephone calls and emails in a timely and professional manner
– To deal with replacement inquiries from distributors, resellers and customers
– Ensuring all customers’ queries are dealt with efficiently and timeously also providing relevant feedback
– Managing logistical issues and deal with all replacements ensuring customer satisfaction
– Liasing with internal departments – Technical team, accounts, warehouse etc.
– To arrange shipments
– All administration relating to role – database, reports, work records etc.

 

– Fluent in Spanish and French (written and spoken) essential
– Previous Customer Service or Sales Coordination experience beneficial
– Excellent communication skills
– Customer service focused
– Confident, proactive and dynamic
– Computer literate (excel, outlook, CRM system)

£27,500 per annum plus Bonus and Excellent benefits