Trilingual Customer Support

Rugby

Ref: 2321F

Company Profile

A leading designer and manufacturer of interactive displays, with extensive international links, the company is confident in their ability to deliver high-quality, innovative products that meet the needs of customers worldwide.

Responsibilities

Trilingual Customer Support
Location: Rugby
Salary: up to £31,000 per annum
Ref: 2321F


Company offers full training and career progression


Main duties:
To deliver confident and effective first-line technical support to international clients.


The role:
- Assist customers with technical issues remotely and provide them with effective solutions to ensure a positive outcome
- Troubleshoot hardware issues and ensure cases are logged within the specified SLA
- Escalate calls with advanced technical queries to the appropriate team
- Arrange for the replacement of faulty hardware to be delivered to the customer
- Schedule site visits with the field service team
- Provide exceptional customer service

Candidate's Profile

- Fluent in French and Spanish or German (written and spoken)
- Customer service or IT support experience desirable
- Problem-solving and excellent communication skills
- IT literate and computer savvy
- Pro-active, confident and dynamic personality

Salary

Up to £31,000 per annum

Status

Live


Salary

Up to 31,000


Reference

2321F


Location

Rugby


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