Our client is a multinational tech company providing solutions on a global scale.

Trilingual IT support (German and additional EU language)
Salary: Up to £29,500 (DOE) + bonus and benefits
Location: Middlesex
Ref: 103EU

*Hybrid working pattern*
*Monday to Friday – 38.5 hours with early finish on Fridays*

Main Duties:
Solving customers’ technical issues and queries.
The Role:
-Deal with technical issues and product related questions
-Handle requests via live chat, email, web, social media and more
-Monitor database and CRM requests in timely manner
-Perform tests in order to identify and fix problems
-Update customers on pending requests
-Create reports and share results in team meetings

-Fluent in English, German and one other additional European language (Written and Spoken) ideally French, Spanish, Italian or Polish
-A level educated or equivalent
-Experience in technical support (desirable)
-Knowledge of computers and IT literate
-Positive and problem solving skills
-Excellent customer service

Up to £29,500 (DOE) + bonus and benefits

IT, Technical, Support, Engineer, Customer requests, CRM, Reports, Computer, PC, Phone, Chat, Web, Customer Service, Fluent in Spanish, Fluent in French, Fluent in Italian, Fluent in Polish, Fluent in German, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian, Surrey, Sunbury, London area